Category Archives: Sprinklr

Discontent and disruption in the world of content delivery networks

 As Content Delivery Networks (CDN) market leaders like Akamai and CloudFlare grapple with technological shifts, some innovators like Teridion, Signal Sciences and Section.io (in which I am an investor) are making rapid advances. The CDN market, estimated at $5bn today, is anticipated to be over $10bn by 2019. While the market is growing rapidly, can the giants learn to dance? How are the… Read More

Sprinklr launches major push into customer experience

David Villa, (center), NYCFC, and players return to the field for the second half with the sprinklers still working during the New York City FC Vs New England Revolution, MSL regular season football match at Yankee Stadium, The Bronx, New York, USA. 26th March 2016. Photo Tim Clayton (Photo by Tim Clayton/Corbis via Getty Images) Sprinklr, the unicorn startup with a valuation of $1.8 billion, announced a major update today, which shifts the company’s focus from a pure social signals platform to customer experience management. While it still uses social as a central processing point, the idea is to bring a typical set of marketing tasks under a single umbrella they are calling the Experience Cloud. If that… Read More