Category Archives: design and exclusion

Designing better conversations online

 Automattic, MIT Center for Civic Media, and The Mash-Up Americans have been working together to have honest dialogues, build empathy, and help make the world a more inclusive and compassionate place. So far, we’ve laid out the problem and explored our assumptions. In this, our third Design and Exclusion conversation, it’s time to talk about how we engage with one another online.… Read More

Facing exclusion with data

 What does Automattic – a technology company, MIT Center for Civic Media – a research powerhouse, and The Mash-Up Americans – my media firm, have in common? We’re all working together to have honest conversations, build empathy, and help make the world a more inclusive and compassionate place. In our second Design and Exclusion conversation, I was lucky enough to talk… Read More

Design’s exclusion problem

 You’ve probably seen one or a few public relations disasters pop up in the tech industry. Usually, a well-meaning, well-funded, and far-reaching tech company lands itself in the hot seat after rolling out a product and then discovering that it has excluded some group of people in a grand, disruptive way. It’s Apple’s Health Tracker, which forgot to account for the number… Read More