Category Archives: bots

How technology-enabled ‘selves-improvement’ will drive the future of personal productivity

 Digital assistants and bots undeniably enhance our work lives in myriad ways. They’re terrific; your wish is their command. And they literally acquire more “skills” every day. But are better bots and smarter software servants truly the best way to drive people’s personal productivity? Read More

Ticketmaster’s chatbot for Facebook is actually not terrible

 A lot of chatbots have launched on Facebook in recent months, but the Ticketmaster bot launching today is among the best that I’ve been forced to work with. Normally I avoid reaching out to businesses through Facebook (it still doesn’t seem like a natural channel to me), but there’s real utility in Ticketmaster’s bot if you’re willing to give up a certain amount… Read More

At AI bot startups, cool kids rule

 You would think at least one AI-powered humanoid bot would have a properly nerdy name. Maybe a Poindexter or Hildegarde to add some natural language processing to your customer chat app? No such luck. Instead, it sounds like the cool kids are in charge at most digital assistant and bot startups. Think short, peppy names that top the popular baby name lists. There’s Aiden and Riley putting… Read More

Twitter chatbots can now include buttons that push you to tweet, follow, click & more

 Twitter today is rolling out a new feature that will allow businesses to prompt their followers to take an action beyond a simple fav or retweet. The company is introducing the ability for businesses to add buttons inside their direct message conversations designed to encourage customers to do things like tweet about the company’s Twitter bot, visit their website, follow the… Read More

Astro lets you manage your inbox from Slack, check email hands-free with Alexa

 Astro is today rolling out a new bot that merges Slack and email. The bot will allow you to receive your most critical emails within Slack, write and respond to emails using Slack usernames, as well as share important emails – and their attachments – into Slack private messages or channels, among other things. The bot is an expansion on Astro’s previously launched email… Read More